New switch up rules

[Smith07]

Just trying to understand something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan on the 2nd does this mean I should still be able to switch up every 14 days? I have spoken to someone on chat and they said because I switched up in February this year I have now started a new contract and have to wait 90 days 

[H3LLCAT505]

If you did switch in February this year when it will 90days till you able to do again. Everytime you switch up you are effectively cancelling old contract and starting a brand new contract 

[Smith07]

This is what they said but not what it says on O2 terms it says if it was taken out before 3rd August you can continue to switch up whenever you like

[MI5 · Accepted solution]

@Smith07 

Discussed and clarified here Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

Basically, if you started before the change to the T&C's you stay on your original terms and can switch up anytime.

[Smith07]

So if I took it out on 2nd August 2023 I will be on old t&c? even though I switched up in Feb this year because customer service are adamant I now have to wait 90 days because they are saying I started a new contract 

[madasaf1sh]

@Smith07 

The best people to speak to are the staff in store, and get them to see what the system says, as you cant do switch up online or other the phone.... 

But expect a struggle as the system may say no...