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New customer advise please

Pete78
Level 1: Joiner
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I’ve just moved to O2 and have 2 x PAYG SIMs. I’m a Virgin Media customer and Volt Double Data has been applied to my account. However, it’s only be applied to one of the SIMs. Ive called 202 three times: the first girl couldn’t comprehend what the problem was; the second girl did another Volt form and I got an email saying it d already been applied; I got disconnected the third time after waiting on hold for 25 mins. I’ve also the online chat but got disconnected after 20 minutes. I’m tempted to go back to Three as this hasn’t been a great start. Any advise would be appreciated!

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Cleoriff
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Hey @Pete78 .

The main thread for all Volt related topics is here. It may answer your questions.

https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

Edited to add that Volt only appears to be available to relevant Pay Monthly customers  so not sure how you got it attached to a PAYG account?

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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@Pete78 

I can't see any option to apply Volt to a PAYG sim account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Registered:

Hey @Pete78 .

The main thread for all Volt related topics is here. It may answer your questions.

https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

Edited to add that Volt only appears to be available to relevant Pay Monthly customers  so not sure how you got it attached to a PAYG account?

*The Game Is On*

Girl in a jacket
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Pete78
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Sorry! My mistake - was trying to multi-task as I typed. Both SIMs are on pay monthly deals. 

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MI5
Level 94: Supreme
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@Pete78 

You can just go to the MyO2 for the other sim and click the volt link there.

It can take upto 14 days to be applied but as you've already got volt on other accounts, I can't see it being a problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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