cancel
Showing results for 
Search instead for 
Did you mean: 

Netflix

weepolarbear
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I entered new number and verification code, thought I had then logged into Netflix account as it said I was eligible for 6 months offer, realised after I had put in the right email address for Netflix account but had put in an old password, when I went back to check if there was a redemption code the page had refreshed so how do I know if account has been credited correctly- does a confirmation email get sent out?
Message 1 of 8
470 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 121903 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@weepolarbear I only had an on screen confirmation, no email, but the credit is added to your Netflix account so may show in your account settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
465 Views

Cleoriff
Level 94: Supreme
  • 106078 Posts
  • 790 Topics
  • 5416 Solutions
Registered:

Hi @weepolarbear

This is what it says

You must provide your email address at point of purchase of the Eligible Tariff. You will then be emailed a link to a microsite (the “Microsite”) in order to redeem the Offer Subscription 24 hours after purchase to the email addresses provided during purchase of the Eligible Tariff, or after such period as communicated to you by O2.

 

https://www.o2.co.uk/termsandconditions/rewards/netflix-offer-terms-and-conditions

*The Game Is On*

Girl in a jacket
Message 3 of 8
463 Views

MI5
Level 94: Supreme
  • 121903 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@weepolarbear

Just checked and it shows in your billing details 

netflix.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
462 Views

weepolarbear
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Didn’t get email which I had been told at point of sale I would receive- went through verification online link from o2 when queried this (number and verification code used) said eligible for 6 month and to log in directly to Netflix but no code for redemption shown or added and no code emailed either and not on account with Netflix either
Message 5 of 8
439 Views

MI5
Level 94: Supreme
  • 121903 Posts
  • 608 Topics
  • 18768 Solutions
Registered:
@Martin-O2 can you help with this one please?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
406 Views

weepolarbear
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:
No, it didn’t get added to account, no email sent either and has on screen notification of eligibility refreshed itself I suppose I will just have to do it all again - very inconvenient and not really happy 😞
Message 7 of 8
368 Views

Marjo
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @weepolarbear, sorry to hear you've been having issues with this! I can confirm that there were some technical issues with the website, and this should now be fixed. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
348 Views