Hi @GinaG, and welcome to the forum.
I'm sorry to hear you're having difficulties redeeming this offer, and I'd love to get someone on my end to look into this for you. I'll send you a Private Message shortly to get a few more details.
Thanks for the mention @MI5!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
Track usage, upgrade and get support with the My O2 appDownload My O2