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Netflix Redemption

Neilsj
Level 1: Joiner
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So this is partly my own fault but I am really struggling to resolve through o2. New SIMO contract purchased on 21 Oct with the Netflix offer. I’ve not redeemed it until now but now being told that my number isn’t eligible, despite going to netflix@o2.co.uk for first time today. Online chat keep saying to wait 24hrs. Phoned up and they said to get in touch with Netflix. Grrrrrr. Getting nowhere. Please help.
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Cleoriff
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@Neilsj

So many problems with this promotion. I will mention @EmilieT or @Martin-O2 to see if they are able to help??

*The Game Is On*

Girl in a jacket
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EmilieT
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Hey @Neilsj, and sorry to hear you're having difficulties redeeming this offer. It sounds like you've tried quite a lot already, so I'd like to get someone on our end to look into it for you - I'll send you a Private Message shortly first to get a few more details slight_smile

 

Thanks for the mention @Cleoriff!

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Neilsj
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Thank you @EmilieT for resolving. All sorted and very happy.
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Cleoriff
Level 94: Supreme
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Pleased it's sorted now @Neilsj thumbsup

*The Game Is On*

Girl in a jacket
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