Mobile Replacement

[JoeWright]

Good afternoon, 

I have a contract for a Pixel 7 and the phone randomly broke last week. I brought it into a store, there was no damage on the phone, and it got sent away. The phone was not able to be fixed so I was informed I would be getting a new one. 

It has arrived today and the letter states it is a refurbished phone, which is second hand. I am wondering why when I got the phone, it was brand new, and now I have to settle for a second hand phone, and I pay the same each month. 

If it was a brand new phone, my bill would rightly stay the same. As this is second hand, shouldn't I get a discounted price to pay? If not, how would I go about getting my original phone replaced with another brand new phone. Ideally in the same colour as the previous one, this new one is black. 

[Enlli]

Don't know how long you had the Pixel 7 but if you read your insurance policy it states clearly that if a phone can't be economically repaired it will most likely be replaced with a refurbished model

[MI5]

@JoeWright 

Your phone was no longer brand new when you sent it for repair.

The replacements are always refurbs unless the fault develops in the first 30 days.