Solved: Microsoft Store charges

bogbrush · ‎13-02-2023

Hello - I am seeing a monthly charge to my account of £10.99 to Microsoft Store. There is no other information available in the MyO2 app and I am apparently unable to remove this charge. I have checked my Microsoft Store account on their website and there are no active subscriptions listed. Does anybody know how I can find out more about these charges and have them removed?

Many thanks

MI5 · ‎13-02-2023

@bogbrush

You need to contact Microsoft as they are passing the charges on to O2.

https://answers.microsoft.com/en-us/xbox/forum/all/charge-of-1099/8c9d21b4-5250-41f1-b621-4e8932c778...

https://support.xbox.com/en-GB/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-02-2023

@bogbrush

You need to contact Microsoft as they are passing the charges on to O2.

https://answers.microsoft.com/en-us/xbox/forum/all/charge-of-1099/8c9d21b4-5250-41f1-b621-4e8932c778...

https://support.xbox.com/en-GB/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-02-2023

https://answers.microsoft.com/en-us/xbox/forum/all/i-have-been-charged-1099-for-no-reason-that-i-am/...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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