cancel
Showing results for 
Search instead for 
Did you mean: 

Live chat

Catmc
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Is live chat not working ?

Message 1 of 10
903 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi guys, an update on the Live Chat: I can confirm that there was a technical issue with it that started towards the end of last week which might explain why you were not able to connect. It was getting stuck at the stage where it's looking for an advisor - it's due to be fixed this week.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

View solution in original post

Message 9 of 10
640 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 122040 Posts
  • 609 Topics
  • 18860 Solutions
Registered:
@Catmc it's only working on IE and Edge browsers at the moment we think.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 10
893 Views

mart2587
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

not working for me either

Message 3 of 10
767 Views

Del
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Ive been trying to get hold of them via live chat for 4 days and just says looking to see if someone is available .  Whilst on the phone and still trying my daughter tried for me and got straight connected.  Ive cleared cache, cookies and temp files and tried on laptop, mobile and computer and get the same response, only difference between me and my daughter is shes on Sky wifi and im on Bt dunno if thats got anything to do with it.  Ive tried also IE and Chrome and Firefox browsers

Message 4 of 10
747 Views

Anonymous
Not applicable

@Del Your better off speaking to someone rather than using live chat 

Message 5 of 10
743 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi all, just wanted to ask if you were able to connect to Live Chat since you last posted yesterday @Catmc@Del@mart2587?

 

If you're still not able to connect and haven't been in contact with CS yet, would your question be something that the community could help you with in the meantime? slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 10
674 Views

MI5
Level 94: Supreme
  • 122040 Posts
  • 609 Topics
  • 18860 Solutions
Registered:
Might be a good idea if O2 just fixed the issues with live chat?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 10
671 Views

Anonymous
Not applicable
Fix it or scrap it entirely
Message 8 of 10
664 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi guys, an update on the Live Chat: I can confirm that there was a technical issue with it that started towards the end of last week which might explain why you were not able to connect. It was getting stuck at the stage where it's looking for an advisor - it's due to be fixed this week.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

View solution in original post

Message 9 of 10
641 Views

Cleoriff
Level 94: Supreme
  • 106190 Posts
  • 790 Topics
  • 5438 Solutions
Registered:

@Marjo wrote:

Hi guys, an update on the Live Chat: I can confirm that there was a technical issue with it that started towards the end of last week which might explain why you were not able to connect. It was getting stuck at the stage where it's looking for an advisor - it's due to be fixed this week.


Thanks for that @Marjo. At least we know and can inform others with problems Bow

*The Game Is On*

Girl in a jacket
Message 10 of 10
638 Views