12-01-2021 17:41
Hi. Phone was away for insurance repair. I have message to say they have ordered replacement device and that this can be managed through DPD app. I go onto site and have no idea how to check progress. No reference number etc.
Solved! Go to Solution.
12-01-2021 17:45
You should have received a tracking reference.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
12-01-2021 17:45
You should have received a tracking reference.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
12-01-2021 17:48
12-01-2021 17:48
Thank you
12-01-2021 17:50
12-01-2021 17:50