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Incomplete order

Ionut1994
Level 1: Joiner
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on ‎02-02-2021 19:23

on ‎02-02-2021 19:23

Hi, I received my new phone today and the buds are missing. 

 

What do I need to do when an order is incomplete?

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MI5
Level 94: Supreme
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on ‎02-02-2021 19:27

on ‎02-02-2021 19:27

@Ionut1994 

You need to claim them https://20203.samsungpromotions.claims/janpreorder

They aren't sent with the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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