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Huawei tablet redemption

Suco
Level 1: Joiner
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Registered:
Well that’s the month gone, time to get my new tablet. Tried 6 times in two days and it’s not working! Should I be surprised ‘cause I’m not!!!
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EmilieT
Former Staff
  • 5427 Posts
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Registered:

Hi @Suco, just a quick update on this:

 

All previously known problems with the redemption website have been resolved, so if you are encountering any issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.

 

Once the form is submitted properly, you should receive an automated confirmation email and upon the claim being submitted you should also see an on-screen confirmation to let you know it had gone through. Afterward, you will receive an SMS once the tablet has been dispatched. 

 

Hope this helps! slight_smile

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Anonymous
Not applicable
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MI5
Level 94: Supreme
  • 128201 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@Suco thereare some known issues that @Martin-O2 is looking in to for us. 

Send him a message for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
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EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Suco, just a quick update on this:

 

All previously known problems with the redemption website have been resolved, so if you are encountering any issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.

 

Once the form is submitted properly, you should receive an automated confirmation email and upon the claim being submitted you should also see an on-screen confirmation to let you know it had gone through. Afterward, you will receive an SMS once the tablet has been dispatched. 

 

Hope this helps! slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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