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Huawei Tablet Redemption

Shannon
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Hi Everyone, 

 

I just wondered if anybody had the link to claim the free Hauwei tablet when you purchase the phone? 

 

I was given the card and when I logged on the first time, it said I had to wait 30 days to redeem it... I have waited 30 days and in those 30 days have now lost the card with the URL on frowning2 

 

Please if anybody has the URL I would really appreciate it. 

 

Thank you, 

Shannon

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MI5
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@Shannon 

 

http://huaweiredemption.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Shannon 

 

http://huaweiredemption.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Shannon
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Thank you so much!

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MI5
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You’re welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Synapse321
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I tried re-deeming the offer after 30 days.

 

Bought in-store and have problem with IMEI no not being recognised - wait 24 hours.

 

 

Have waited over 6 days - no resolution.

 

Called 202 who said to fill out form https://www.huaweiredemption.o2.co.uk/support.php.

 

They said I would hear within 1 working day.

 

Spoke to agent Ellana whose manager - Kevin Holmes - said to re-submit form due to holidays.

 

Done just that.

 

Anyone else having problems?

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Cleoriff
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@Synapse321

Lots of people are having problems claiming the tablet. Sadly this is a common occurrence with O2 promotions!

*The Game Is On*

Girl in a jacket
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Synapse321
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Does O2 - Martin have any suggestions?
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Cleoriff
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@Synapse321 wrote:
Does O2 - Martin have any suggestions?

@Martin-O2or @Marjo?

*The Game Is On*

Girl in a jacket
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Synapse321
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Went in-store at O2 Derby who gave me this number - 0345 216 0131.

Number was no use as it was a third party who promote on behalf of Huawei. The guy kept saying my promotion was through O2 itself but couldn't give me a department or number
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Marjo
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Thanks for the tag @Cleoriff. There have been some technical issues with the redemption website recently and it's being looked into, this sounds like what you experienced when trying to input the IMEI, @Synapse321! As soon as we get any updates on this we will share on here.

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