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Hi, need urgent help please😕

Ussyh123
Level 1: Joiner
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I was wondering if anyone could help me out  I've recently purchased a samsung s23 and got sent a code to claim my oofferfor pro buds but when I try to make the payment online it keeps saying payment failed, so i raised this and they sent me a different code but still experienced same issue I have used 3/4 different bank cards and 2/3 different devices but still having no luck, has anyone experienced this before and is there anything I could do because I'm just sick of seeing payment is failed screen when I've got the funds in the account😫 I have been to a O2 store and they said sadly they cannot help 

 

Please someone help😭

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Oxonian
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@Ussyh123 

If @Dave-O2 is on the job, then I am sure that it will be resolved quickly.  

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MI5
Level 94: Supreme
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@Ussyh123 posted here Guide - Gift With Purchase - O2 Community following the link given in this thread.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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