Help!!

[Emma93]

I sent my previous phone to get fixed and I've heard nothing about it for 5 weeks no email etc need to know if they've fixed it or what as still got the temp phone they sent me whilst it's getting fixed and I'm still being charged for my old phone which is supposed to be getting fixed what do I do

[Bambino]

@Emma93 Customer service numbers here: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternatively, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.