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Help! New contract. No data coverage.

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Hey there, 

I have a new contract with o2. All up and running 3 days ago. My number was brought over from 3 mobile. All calls and texts are working, and WiFi but there is no data working at all on the phone.

I have contacted o2. Waiting for a call from ‘gurus’ that could take up to 3 days. So any help in the meantime would be great. 

I have turned on and off quite a few times…


changed network settings as suggested in a search in this community…


reset network settings…


taken the sim out and put it back in again…


tried the sim in another phone which still didn’t work…


o2 (non-guru) say they can see that the data is connected to the account…

I have done a software update to the latest OS…


there is no problem with coverage in the area…


as mentioned in the community, I have texted active to 2020 and keep getting a text to say they are busy…


phone - brand new iPhone 12


any other suggestions, I’d love to hear them. Thank you 


Message 1 of 2

Level 94: Supreme
  • 127071 Posts
  • 614 Topics
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Assuming you haven't used all your monthly data allowance, you can message O2 on Facebook ( , Twitter ( or Instagram ( , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2