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Handset credit agreement

Frustrated13
Level 1: Joiner
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Please can anyone tell me how to find out my outstanding balance on my virgin mobile freestyle handset?

 

This is what I’ve already tried several times!!

1.Virgin Mobile freestyle don’t answer

2. Virgin media transfer me to O2

3. O2 transfer me to virgin media

4. Virgin media transfer me to virgin freestyle 

5. Virgin freestyle don’t answer. 

6. Unable to find any virgin mobile credit agreement on email. 

please help 😩😩

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MI5
Level 94: Supreme
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@Frustrated13 

Device payments stayed with Virgin so you need to go back to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@Frustrated13 

Device payments stayed with Virgin so you need to go back to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Enlli
Level 66: Unequalled
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I can tell you 100% it's handled by Virgin. Handset loans were not moved across to O2

You will need to push them and don't take no for an answer

0345 4541111 


@Frustrated13 wrote:

Please can anyone tell me how to find out my outstanding balance on my virgin mobile freestyle handset?

 

This is what I’ve already tried several times!!

1.Virgin Mobile freestyle don’t answer

2. Virgin media transfer me to O2

3. O2 transfer me to virgin media

4. Virgin media transfer me to virgin freestyle 

5. Virgin freestyle don’t answer. 

6. Unable to find any virgin mobile credit agreement on email. 

please help 😩😩


 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Correct

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
434 Views