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HELP! A Tado purchase without confirmation email

cmeow
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Hi, Long story short I purchased few Tado devices from O2 website last year and I didn't get the confirmation email but even I got the products so I just leave it like that.

 

Last week I tried to install one of them and the device is obvious an returned item. As I tried to register the serial number it showed that "device registered to another account". When I contacted Tado they said they will need my invoice to unregister this device from another account and obviously I don't have one as I didnt got the confirmation email. 

 

I have been contacting O2 via online chat and Customer service in the phone. They said they cannot do anything as I don't have the invoice number. Funny enough if I had the invoice number I wouldn't be contacting them. I have the credit card statement from last year so I can tell which date, what amount and which card I used. But O2 CS refused to fetch the invoice with any information I am willing to provide. 

 

Can anyone help me with this or suggestion? I bought my tado brand new and it puts me in this frustrating situation 😞

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Martin-O2
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Thanks for the quick response @cmeow ! This has now been passed on and I'll be in touch once I hear back. wink

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Bambino
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@EmilieT @Marjo @Martin-O2 Can you help?

I DO NOT WORK FOR O2



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Martin-O2
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Thanks for the tag @Bambino ! 

 

@cmeow I'm sure we can get this one sorted for you. I'll drop you a message now so I can grab a few details. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
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cmeow
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Thanks so much!
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cmeow
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Replied thanks!
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Martin-O2
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Thanks for the quick response @cmeow ! This has now been passed on and I'll be in touch once I hear back. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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cmeow
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Thank you so much I have got the invoice in my email now slight_smile 

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Martin-O2
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Brilliant news @cmeow ! Thanks for letting us know it's been sorted. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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