Galaxy buds offer

[Mojo_60s]

Just wondering if anyone else has struggled to claim the free Galaxy Buds Pro 2 ?

After finally receiving my voucher code which was a month after the deadline (and quite a few messages every 48hrs), I tried to order the buds.

On the app, the screen just goes blank when you try to order (Been like this for 3 days)

On the website, it'll let you put the buds in your basket, but when you try to enter the voucher code it says "voucher management system is not currently available ".

It makes you wonder if o2 have a supply problem, because it seems convenient that both routes of ordering are unavailable.

What happens when the cutoff for claiming (July 5th I believe) passes and customers have still not been able to access their property?

[MI5 · Accepted solution]

@Mojo_60s 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Mojo_60s]

Just a follow up to my original post..

Firstly, thanks to MI5 for the advice 👏

I contacted o2's customer service on 0800 9777 337 and spoke to an agent who sorted the problem out quickly.

It was a VERY simple fix & I hope it helps anyone else who has this issue.

It's so easy to overlook, but on the Web page, when you add the buds to your basket, before you enter your voucher code, select "pay in full" from the drop down menu (its default selection is pay monthly).

Just switch to pay in full, apply the voucher & Bob's your mother's brother 👍

[JD15]

Thank you. I struggled for an hour before seeing this. The "Pay in Full" option must be selected prior to putting in the promo code.