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Family plan

Jodie1708
Level 1: Joiner
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Iaboit 2 weeks ago I got a new phone for my son with the family plan but on the first bill it hasn’t taken the discount off. Does it take a while to set up and will it be back dated or should it be done straight away?
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MI5
Level 94: Supreme
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Hi @Jodie1708 the discount will appear from the second bill onwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:
Hi @Jodie1708 the discount will appear from the second bill onwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable
I expect it will show on your 2nd bill but call customer service to be clear on 202 from your mobile phone. They won’t backdate it likely but may refund you.
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EmilieT
Former Staff
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Hey @Jodie1708, and welcome to the forum sun

 

I hope the info @MI5 and @Anonymous  shared above answered your question, but if you need any further help with this discount or anything else please let us know!

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