Extras

[Pagan]

Hi It appears that I am paying £11 a month for extras I don’t use. Disney and AMAZON books.

Can’t seem to unsubscribe on the APP Do O have to call customer services?

[MI5 · Accepted solution]

@Pagan 

How to cancel here Guide: Adding and removing O2 Extras  

Or you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Also try 0800 977 7793

[madasaf1sh]

@Pagan

You need to use the web version of the My o2 service, and scroll down the page to extra's then my extra to manage them