Extra link not working?

[musicalfan19]

I added an extra to my account, but when I click the redeem button and have been told I’ll be redirected to their website the webpage doesn’t change. Is this an issue with the O2 website or with the extra website?

I’ve tried this on mobile browser, the O2 app, and my iPad but no luck getting it to work.

[MI5 · Accepted solution]

@musicalfan19 

No issue for me recently.

Check guide Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2