Good morning @Lez21, and welcome to the forum
I'm sorry to hear you're having some issues with O2 Open, and I hope the advice above helped you understand better how to proceed or what was going on? If you need any further help, please do let us know!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?