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E169 dongle issue with Windows 7

Anonymous
Not applicable
Since there appears to be no official acknowledgment from O2 about the issues with connection manager and Windows 7, I thought I'd add my voice to the others on this forum with the same problem.

After upgrading from Vista and installing the updated Windows 7 connection manager, the dongle now only functions as a USB flash drive. While the device itself is working (blue light flashing as usual), connection manager behaves as though it's disconnected ("No networks available"). I've tried everything including the manual fix suggested by pkiddie (removing the driver in device manager and running DriverSetup.exe), all to no avail.

This problem comes a mere 6 weeks after being hit by the "2010" bug that caused connection manager to crash unless the system clock was set back to 2009. Once again, I have a dongle that no longer works. With 3 providing a similarly-priced mobile broadband package on a rolling 1 month contract and a 5GB monthly limit, I see no reason to stay with O2. Their service quality has been patchy, the software buggy and their competitors offer a more attractive package.

Unless something is done quickly, I'm jumping ship.
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perksie
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Try the patch and fix here:

http://www.o2.co.uk/connectionmanager
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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Thanks, but that update is for the connection manager software. I looks like it fixes a crash bug and doesn't affect the underlying driver. Whatever, the patch wouldn't run saying it wasn't designed for the Windows 7 version. 😞
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Anonymous
Not applicable
You need a Windows 7 compatable copy of Connection Manager. Follow this link and select your device: www.o2.co.uk/win7
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perksie
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You need a Windows 7 compatable copy of Connection Manager. Follow this link and select your device: www.o2.co.uk/win7


The OP has already done that.

It could be stuck in flash drive mode, you need to remove it using "Safe to remove hardware".

Hope this helps.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
You need a Windows 7 compatable copy of Connection Manager. Follow this link and select your device: www.o2.co.uk/win7

The OP has already done that.
It could be stuck in flash drive mode, you need to remove it using "Safe to remove hardware".
Hope this helps.


My bad, didn't read it fully and just saw Windows 7 and assumed it wasn't done.
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Anonymous
Not applicable
I've fixed it!

For anybody else who has the same problem, the solution was to uninstall the USB device as per pkiddie (http://www.paulkiddie.com/2010/01/getting-o2-mobile-broadband-huawei-e160-adapter-to-work-in-windows...

Then, instead of running DriverSetup.exe, right click on the uninstalled USB root hub and select Scan for Hardware Changes. Windows will search for uninstalled hardware and hopefully pick up the modem as a composite device. It may take a few goes before it gets it. If it doesn't work first time, uninstall the device and run the scan again.

Thanks to everybody who offered their help!
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perksie
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Nice one, I'll make a note of that fix. grin
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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