Damaged phone

Sheaven · ‎30-03-2020

I have damaged my phone,I have 02 insurance which I pay monthly.I cannot find anything on the 02 website to let me enable a claim! It's ridiculous! Can any one help? I've clicked on to my account etc,and it's shows my payment,but nothing anywhere about how to actually make a claim.thank you.

MI5 · ‎30-03-2020

@Sheaven

You need to call customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎30-03-2020

You need to call customer services to make a claim @Sheaven.
http://www.o2.co.uk/contactus

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎30-03-2020

https://www.o2.co.uk/help/digital-services/o2-insurance

How to submit a claim

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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