DOB changes

[Kiruthiban]

Date of birth was entered wrongly in O2 account.now cannot be changed.My DOB is 20/08/1994

[Cleoriff · Accepted solution]

Hi @Kiruthiban 

You need to contact O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

8.00am is the best time to call if you can.

[MI5]

@Kiruthiban 

It won't have any adverse effect to you.