Confusing information given out in 02 shops.

[Lochiel]

I have an 02 contract paid monthly which includes free calls and free texts. I'm going to Greece on holiday and asked the 02 shop in Briggate, Leeds about roaming charges for calls and texts, I was told I need to pay extra yet the 02 website says I won't. What's the correct answer ?

[Bambino · Accepted solution]

@Lochiel The shop is giving you misinformation: O2 Contract with O2 Travel Inclusive (75 Free Coun... - O2 Community

[madasaf1sh]

@Lochiel 

The Briggate shop are I am afraid to say is known for talking garbage, and have been for a long time. 

Have a look at the Roaming Mega Guide Guide: Roaming MegaGuide 

[MI5]

@Lochiel 

Just make sure you connect to a Greek network as your phone will sometimes latch on to a Turkish network depending on your location and this will incur extra charges Guide: Roaming in Turkey and Cyprus 

There is a full updated roaming guide here Guide: Roaming MegaGuide