Claim a pair of Samsung Galaxy Buds2 Pro Graphite. Ends 10 May.

[Karol4193]

I recently purchased the new Galaxy s23 Ultra. I was told that it came with the promotion mentioned above. I had x2 links from o2 sent by message and none of them work. One says its expired and the other takes you directly to the promotion page for Samsung and the only thing to claim is a gift card for £300 in Adidas. But this gift card cannot be claimed if you purchased through o2. How difficult can it be to claim something that you are entitled too? Why does o2 HAS TO MAKE IT SO DIFFICULT? I spend 45 minutes on the phone with an agent and she could not give me a solution. Kept saying that she didn't know how to claim it. I contacted Samsung and they said they had not idea neither as the offer is in o2 not Samsung directly. 

If I don't find a solution here I will raise a complaint for false advertising.  

[Enlli]

This do?

Claim a pair of Samsung Galaxy Buds2 Pro Graphite. Ends 10 May.

Buy a Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase") direct from O2 between 13 April 2023 until 10 May 2023 and claim one pair of free Galaxy Buds2 Pro (“Gift”) Gift value worth £219. Gift value based on price of Galaxy Buds2 Pro on the Samsung.com/UK website and correct as of 13 April 2023.

Customers who purchase the Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase”) will receive an SMS containing a unique voucher code of that value of £219 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro. Voucher code expires on 5 July 2023.

Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the Gift, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Gift as a bundle. If you return the Qualifying Purchase without the Gift, you will be charged the standard retail price for the Gift. Terms apply, see o2.co.uk/terms.

UK data only. Fair Usage policy applies. Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.

[Karol4193]

Told them this and they still sending me links for the wrong website. Its ridiculous. 

[Enlli]

Did you purchase more than 30 days ago? Have you got your code.

You can then use that on the Samsung site when you go to purchase the buds

[spikey]

does this include instore as i got one today and not had anything ive asked about it instore and they said i can claim for them

[madasaf1sh · Accepted solution]

@spikey 

You need to still claim, you just have to wait the 30 days before the code is sent. 

[spikey]

amazing thank you!!! appriciate it