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Charged for someone i didnt buy

Liaty
Level 1: Joiner
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I went to buy apples airpod from the o2 accessory store and put in my card details but decided to NOT buy them after a saw the wait was 6 weeks. I did NOT confirm my order or payment.
Well i wake up this morning to see the money has been taken out my account but i do NOT have an order statement or a confirmation email because i didnt buy the product
Why have i been charged and how can i get my money back
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MI5
Level 94: Supreme
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@Liaty if the order was not completed the money won't have left your account. It will just be held as reserved funds. Your bank will confirm this. 

The money will show back in your account in a couple of days .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 73: Relic 
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@Liaty You need to speak to customer service. It's best to call rather than use Live Chat.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 122040 Posts
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  • 18860 Solutions
Registered:

@Liaty if the order was not completed the money won't have left your account. It will just be held as reserved funds. Your bank will confirm this. 

The money will show back in your account in a couple of days .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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EmilieT
Former Staff
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Good morning @Liaty, and welcome to the forum Wave I was wondering if you'd made any progress on this since you last posted? Did the advice above help you sort this out?

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