cancel
Showing results for 
Search instead for 
Did you mean: 

Changing my name and address

Basics
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, anyone know how to change your name and address on your account in the app?
Message 1 of 5
340 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@Basics 

Not certain you can in the app but on a web browser it's under "Manage my details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
336 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@Basics 

Not certain you can in the app but on a web browser it's under "Manage my details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
337 Views

madasaf1sh
Level 67: Unsung hero
  • 5643 Posts
  • 32 Topics
  • 1815 Solutions
Registered:
@Basics

You can't is the simple answer, it can only be done by logging into the Web Version, and you be taken through multi factor authentication.

https://www.o2.co.uk/myo2
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 5
335 Views

MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:
What I thought.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
331 Views

jonsie
Level 94: Supreme
  • 86966 Posts
  • 594 Topics
  • 5123 Solutions
Registered:

Just to make you aware @Basics and everyone else

You can change your address in the My O2 app

Scroll to the bottom of the page

Under Manage your account

Select View All

Scroll to Other Services

Select Change payment or Billing Address

You will then be sent 2 texts

One is a warning and the other is the OTP code

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 5 of 5
311 Views