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Cancelling direct debit

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Abih_1
Level 1: Joiner
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on ‎18-09-2021 06:43

on ‎18-09-2021 06:43

Hi I’ve been paying monthly payment for years now for a phone/sim that I don’t even use, I had to change number for personal reasons .. can I just cancel the direct debit from my bank if the the phone is paid off and airtime is paid off ? I don’t even know where the sim is either to receive a text to confirm .. hope this makes sense 

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MI5
Level 94: Supreme
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on ‎18-09-2021 09:28

on ‎18-09-2021 09:28

@Abih_1 

No, do not just cancel the DD.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149053 Posts
  • 640 Topics
  • 28464 Solutions
Registered:

on ‎18-09-2021 09:28

on ‎18-09-2021 09:28

@Abih_1 

No, do not just cancel the DD.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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