Cancel or Remove a Tarriff

[Anonymous]

Hiya, I am new to this forum and I am having trouble cancelling the Message 50 Tariff. I have tried calling 2425 to Opt out, but there are no options to Remove this and even when I log on to My O2 it even gives an error message.

It will be taken from my balance on 15th November.

Please help?

Paul.

[jonsie · Accepted solution]

Contact customer service either by calling 202 (contract) or 4445 (P&G) from your mobile or try the Chat link in my signature.

[Anonymous]

I've had this problem before previously. You're on the old Text and Web tariff correct? Or some other tariff which is no longer available?

I had to get the online web chat advisor to remove it for me, but customer services will do just fine. Its just the cost of the call I don't see why they haven't got this fixed 😞

[Anonymous]

May be somebodies know where to call if I want to cancel O2 Simlicity 300 tariff ?

I phoned to O2 but it was not appropriate numbers because it is  kind of contract which I can stop every time I want, it isnt long term contract. I can not find anywhere info how to cancel this contract.

[perksie]

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@Anonymous wrote:

May be somebodies know where to call if I want to cancel O2 Simlicity 300 tariff ?

I phoned to O2 but it was not appropriate numbers because it is  kind of contract which I can stop every time I want, it isnt long term contract. I can not find anywhere info how to cancel this contract.

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It's either Pay Monthly or Pay, and Go, see "Contact us" at the foot of the page.