Can someone help me please

[Lewis001]

Hi, I have a big issue I can’t seem to resolve. I went to buy air pods 2 on the o2 shop, which you pay and upfront fee of £50 for. Once I clicked complete purchase it told me ‘my session had run out’ and to checkout again. So the order wasn’t placed however the £50 has gone out of my bank. Is there a number I can call to help me resolve this? I can’t find any help anywhere

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@Lewis001 

The bank transaction will be pending as O2 won't have claimed it.

It will be returned to your cleared funds on 5 to 7 days in line with your banks policy of failed transactions.

Call your bank for more support.