Solved: Buying a new phone

jane1986 · ‎06-05-2023

The Watford store said my 02 phone number had been transferred to new software so they couldn't sell me a new phone for over a month. Why?

MI5 · ‎06-05-2023

@jane1986

O2 are in the process of moving everyone over to the new 360 billing platform which is causing some issues.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402?search-action-id=165878...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

View solution in original post

MI5 · ‎06-05-2023

@jane1986

O2 are in the process of moving everyone over to the new 360 billing platform which is causing some issues.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402?search-action-id=165878...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Enlli · ‎06-05-2023

Go somewhere else if O2 can't deliver. Don't feel stuck in one place

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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