Recently taken out my contract with o2 after being with them in the past, my partner's phone has just come up for upgrade and I recommended o2 to her after she had been on 3 for years, starting to regret that decision now... She's ordered the iPhone 12 which was showing and is still showing as in stock on the website, but they have emailed to say it's out of stock, no ETA no nothing, she cannot be without a phone due to work commitments and has spent hours over the past few days trying to contact o2, which literally seems impossible, she has finally got through to a human tonight in customer services who has literally passed the book and said I need to put you through to customer services... She already was! And would you believe it.. "your call is in a que" terrible customer service I would strongly advise against anyone thinking of using o2 because if you ever have any problems you are on your own!
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i had a interesting experience with customer services that's to say, the customer facing team in store , who if it's believed are beset by customers having issues but don't see it as their responsibility even if it's advertised to come into your local store . speak to customer services we are only sales we can't help sorry? really wow . all that bricks and plaster to build and rent a store in a main shopping complex . for what purpose , surly they can help.