Apple Watch only available to pay monthly personal plan

[Lara8]

Hi I know this has been asked but the solution is always by personal message. So I’m hoping someone will be able to help. I have just changed to o2 and I would like to add my watch. When I go to add cellular plan my app says it’s only available on a personal pay monthly plan. This is what I have so I’m not sure why it won’t allow 😢 any help would be great thank you 🙏🏽 

[Cleoriff]

@Lara8 

O2 clients have had many issues with the Apple watch so I'll tag @O2Sarah- to the thread and hopefully, she'll be able to help.

Best of luck.

[O2Sarah-]

Good morning 

Thanks for the tag @Cleoriff 

@Lara8 I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah- x

[Nickbean]

hi, I’m having the same issue 

[Matt_247]

Hello @O2Sarah-  I am having the exact same issue. Please can you also help me? I went into the shop but they couldn’t help.

[AG12]

Hello @O2Sarah-  I am having the exact same issue. Please can you also help me? I went into the shop but they couldn’t help.

[Cleoriff]

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@Nickbean wrote:

hi, I’m having the same issue 

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@Nickbean, I'll tag @O2Emma for you. She's on duty tonight.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @Nickbean I will send you a private message to look into it for you.