Solved: Apple Music offer

johnboy27 · ‎15-01-2023

I upgraded my tariff last week and got Apple music free for up to 6 months. Yesterday I received an email telling me my offer is ready to redeem , I followed the instructions only to be told that Apple don't recognise the code. I then rang O2 only to be transferred from department to department and nobody being able to answer my query .I also spoke to Apple who said the only people to resolve this are O2 .Is there any advice anybody can give me , because the agents I have spoken to , although would like to help are clueless.

MI5 · ‎15-01-2023

@johnboy27

Try the social media channels. Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

View solution in original post

MI5 · ‎15-01-2023

@johnboy27

Try the social media channels. Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

O2

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