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Amazon Prime Extra

Glightning
Level 1: Joiner
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I entered a new contract in October which included the Amazon Video 6 months free offer, i was instructed that the extra would automatically end after the 6 months free extra had expired, why am i being charged 7.99 by Amazon Prime after 3 months of a 6 month free extra? There has been no activity on the extra, is this not false advertising?, misleading? To question fraudulant? If this has occurred due to o2s extra offer, does that not deem o2 responsible? Will o2 be retracting the over charge and be reliable to refund the payment taken by the contracts extra offer of 6 months "free". Is o2 in anyway responsible for this?

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Spenny
Level 7: Part Timer
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Have you spoken to o2 customer services as yet about it?

I've never known any of these free trials/extras with anyone to end automatically. They usually state you will be charged £xx if you do not cancel by the end of the period.

If it should be 6 months though speak to customer service.

Motorola G100 128GB

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Spenny
Level 7: Part Timer
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Have you spoken to o2 customer services as yet about it?

I've never known any of these free trials/extras with anyone to end automatically. They usually state you will be charged £xx if you do not cancel by the end of the period.

If it should be 6 months though speak to customer service.

Motorola G100 128GB
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MI5
Level 94: Supreme
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@Glightning 

You need to cancel it.

How to here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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