Amazon Extra Error

[ClareL]

Hi. I cant activate me Amazon Music Unlimited Extra … When I click the link to complete the activation it comes up Activation Error … Seems a few are having the same issue … I have 14 days left to activate … please help

[MI5 · Accepted solution]

@ClareL 

If you already have an Amazon subscription you need to cancel it first as it cannot be added to.

If not contact O2 for support.

Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[ClareL]

Hi. Thanks for the advice but I dont have an Amazon subscrption already. There are other threads with the same issue- seems to be need an o2 advisor to solve the problem

[pgn]

The O2 Social Media Team are well placed to sort this for you, @ClareL - there has been a flood of new requests for this Amazon extra in the wake of the sales on Black Friday and Cyber Monday - please reach out to O2 on any of the three Social Media channels, links just below this post.

Good luck!

[MI5]

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@ClareL wrote:

Hi. Thanks for the advice but I dont have an Amazon subscrption already. There are other threads with the same issue- seems to be need an o2 advisor to solve the problem

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@ClareL 

Customer services can fix this for you as I advised above 👍