Address changes

[Anonymous]

Hi how do I update my address details on a dormant 02 account?  I haven't used it for a couple of years, can still login to it but not amend anything.  I want to order a new sim but it has my old address.  Thanks

[jonsie · Accepted solution]

If you can't amend it in My O2 then you need to call customer service I'm afraid.

http://www.o2.co.uk/contactus

[Cleoriff]

If it's dormant....then you need to contact customer services http://www.o2.co.uk/contactus

[jonsie]

Live  chat may be able to help. ..In the link too.

[MI5]

It may be quicker and easier to just create a new account.

[jonsie]

Yes just order a sim card online to the new address and use a different My O2.

[MI5]

Good idea

[jonsie]

YES you have them sometimes 

[MI5]

How very splendid

[jonsie]

TRIFFIC