cancel
Showing results for 
Search instead for 
Did you mean: 

Activating conference calling

SunnyK
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi all,

I want to activate conference calling on my phone. I've tried calling and the system hangs up on me "as my call is not urgent". I've tried to use the my o2 chat option to get in touch with customer service and whenever I try to start a new chat, I get a message saying "all agents are busy at the moment" and can't message anyone. Is there any way to do it online myself?
Message 1 of 3
304 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128201 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@SunnyK 

Customer service need to enable it on your account.

See help, prices and differences between conference calling and call merging here https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359

Numbers to try O2 on here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 3
288 Views
2 REPLIES 2

madasaf1sh
Level 68: Extraordinaire
  • 5903 Posts
  • 32 Topics
  • 1929 Solutions
Registered:
@SunnyK

The only conference call service available is to business customers and call merging isnt available.

I would recommend using whatsapp, microsoft teams or the like for conference calling, which all offer conference calls for free (but use your Data allowance)
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
301 Views

MI5
Level 94: Supreme
  • 128201 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@SunnyK 

Customer service need to enable it on your account.

See help, prices and differences between conference calling and call merging here https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359

Numbers to try O2 on here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
289 Views