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3G, 4G and 5G

Stephen71
Level 1: Joiner
  • 1 Posts
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Registered:

Hi I recently joined O2. And the internet is running very slow, I’m using an iPhone 12. When I have 3g it doesn’t load any link, Facebook opens but then it freezes, when I have 4g is working but very slow, and only when I have 5g is working good but I can’t say is fast. Is there anyone experiencing the same problem?

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gmarkj
Level 56: Guvnor
  • 8040 Posts
  • 87 Topics
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Registered:

This tends to happen when there are lots of people trying to use the network @Stephen71 

There are some suggestions in the link below.

Guide: How can I sort out my network issues? 

It includes reporting issues using the My Network app so that o2 can see where there are problems and if there is anything they can do.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 56: Guvnor
  • 8040 Posts
  • 87 Topics
  • 515 Solutions
Registered:

This tends to happen when there are lots of people trying to use the network @Stephen71 

There are some suggestions in the link below.

Guide: How can I sort out my network issues? 

It includes reporting issues using the My Network app so that o2 can see where there are problems and if there is anything they can do.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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