Solved: 3 year warranty does it cover lost or stolen?

Costy · ‎08-09-2022

Hello!

i have the 3 year warranty does it also cover lost or stolen as my mom lost her phone?

thanks!

MI5 · ‎08-09-2022

No, sorry.

You need insurance to cover a loss.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎08-09-2022

@Costy

No, sorry.

You need insurance to cover a loss.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

jonsie · ‎08-09-2022

Check home or bank insurance to see if she has cover

She needs to report the phone lost to her network

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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