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my phone is not working

maxy24
Level 1: Joiner
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i went to use my phone and it was completley blank and yet i had been using it five miutes previously.

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MI5
Level 94: Supreme
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You could try a soft or hard reset but I'd need to know what type of phone to advise how?
If it is completely dead you'd be best advised to contact the manufacturer for help but try the easy things first like connecting to a charger to see if the battery died etc.
Also try holding the power button for 30 seconds or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127584 Posts
  • 614 Topics
  • 22201 Solutions
Registered:
You could try a soft or hard reset but I'd need to know what type of phone to advise how?
If it is completely dead you'd be best advised to contact the manufacturer for help but try the easy things first like connecting to a charger to see if the battery died etc.
Also try holding the power button for 30 seconds or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

Try a reset or removing the battery if you are able to or go to the handsets manufacturer for a repair. Don’t use O2 repairs 

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EmilieT
Former Staff
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Hi @maxy24 slight_smile Did any of the suggestions above help you get your phone working properly again? If not, can you please give us a bit more info about what's happening? 

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