Voicemail Problem, Help Please.

[Anonymous]

Ok, I have had an O2 contract/sim for the last seven years and have been able to divert calls to voicemail without problem. Last week the sim finally died (not recognised) so O2 sent out a replacement sim along with a new phone (Nokia 3109). I can access my voicemail account by dialling 901 from the phone but when I divert voice calls to voicemail there is just the unobtainable tone? What do I need to do to get it working as it should please? I have tried 1760 and then 1750 but nothing happens.

Any help appreciated.

[Anonymous]

Hello Jester,

I'm sorry you are having problems with O2 Voicemail.

Go in to your settings and find Call Diverts.

Enter +447802091901 in to the following;
If Busy
If Not Answered
If Out Of Reach
If Not Available

I hope this helps.

Best Regards,
Peter
O2 Customer Support

[Anonymous]

Hi Peter, thanks for the reply. I have tried diverting to the above number and get the same result - number not in use?

Does the new sim need some kind of activation by o2? It seems odd that I can dial 901 using the new phone/sim and access voicemail but diverted calls come back with number not in use!

[Anonymous]

Spoke to customer services this morning and it appears there was a fault with the system somewhere. It now works perfectly

[Anonymous]

Go in to your settings and find Call Diverts.
Enter +447802091901 in to the following;
If Busy
If Not Answered
If Out Of Reach
If Not Available
I hope this helps.
Best Regards,
Peter
O2 Customer Support

Please can someone explain how to type a + sign in, as my phone will only accept numbers for this? I've tried combinations of the above, without the +, without the 44 etc., etc. and none work, so assume I do need the +. Normally I would type the 1 key to get to this + symbol but, as I say, my phone won't play ball.

Thanks.

[jonsie]

Go in to your settings and find Call Diverts.
Enter +447802091901 in to the following;
If Busy
If Not Answered
If Out Of Reach
If Not Available
I hope this helps.
Best Regards,
Peter
O2 Customer Support

Please can someone explain how to type a + sign in, as my phone will only accept numbers for this? I've tried combinations of the above, without the +, without the 44 etc., etc. and none work, so assume I do need the +. Normally I would type the 1 key to get to this + symbol but, as I say, my phone won't play ball.
Thanks.

Try holding the '0' button or the button with the + and it should change to the + sign.

[Anonymous]

Hello Jester,
I'm sorry you are having problems with O2 Voicemail.
Go in to your settings and find Call Diverts.
Enter +447802091901 in to the following;
If Busy
If Not Answered
If Out Of Reach
If Not Available
I hope this helps.
Best Regards,
Peter
O2 Customer Support

Peter - am I right in thinking this only works if you're in the UK, and not while roaming? How do I divert ALL calls while I'm roaming? I've got Voicemail switched on but I'm still paying for missed calls and I want to stop them altogether... The phone needs to stay on for text messages.