Solved: Regarding not receiving sound when someone calls

RM19894 · ‎30-08-2019

Hi

I have a Microsoft Lumia 550 phone.

For a while now, when someone calls, there is no sound.

I looked on the internet and found out that I could do a soft or hard reset

For the soft reset, it states to press the volume button and the power on button at the same time.

When I did this, it took a picture of the phone screen.

For the hard reset, it states I would lose all data, I haven't tried this, as I am not sure if all my text messages and pictures will be deleted.

Can anyone help.

MI5 · ‎30-08-2019

@RM19894

A soft reset is usually volume down + power and hold for around 20 seconds.

For hard reset,

If you are backed up to windows ID all your texts will be restored when you login again and your pictures will be on OneDrive, but always back them up just to be safe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-08-2019

@RM19894

A soft reset is usually volume down + power and hold for around 20 seconds.

For hard reset,

If you are backed up to windows ID all your texts will be restored when you login again and your pictures will be on OneDrive, but always back them up just to be safe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-09-2019

Hey @RM19894, have either of the resets helped with your phone issues? Do you need any more help at all?

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RM19894 · ‎06-09-2019

Hi

Thanks for the reply

I tried the soft reset, but the phone still isn't working.

I am not sure whether to do the hard reset, as I might lose all texts/pictures/apps.

The texts is working but, when someone calls, or I call someone, I can't get no sound.

MI5 · ‎06-09-2019

Try putting it on loudspeaker.
If that works, your internal earpiece speaker is busted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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