Someone please help me.
Been a loyal customer with O2 for a number of years and I’ve had my current phone since Apr11. Never been able to send/receive photos. Took my phone to an O2 shop, they said they would send a text which would set me up in 24 hours. Received a message saying this was not possible and to call customer services. Did this and was told I need to complete a 30 point instruction list on my phone to set up picture messaging. Did this and it still doesn’t work. All I get is an error message, 2509:Invalid originator data. I don’t see the point in having an error message come up if no one knows what it means.
The last time I went into my local O2 shop in South Shields, I was more or less told to live with it, nothing can be done. This outlet is a franchise shop. It seems to me that the staff there do not care about your reputation. I cannot even get an early upgrade as compensation for this problem.
I don’t know where else to go with this other than when my contract ends I will no longer be staying with your company and would not recommend you to anyone. I feel I have been let down by yourselves.
I have put this on here to let others know about this problem in a last ditch attempt that someone out there might know how to fix the problem when it seems that you cannot.
Many thanks
