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Path rewards

Guevara
Level 2: Apprentice
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Hi everyone, I used to have PAYG but transferred to a contract keeping my old number. I still get texts saying I've earned rewards and can SAVE or CLAIM them by texting 50202 or calling 313. I tried call 313 but it said I had dialled an invalid number. Does some computer somewhere still think I am on PAYG? Anyone else have this when they switched from a PAYG?
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jonsie
Level 94: Supreme
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Any credit on your P&G  sim you keep and it's tranferred to your monthly account but as advised, unfortunately you lose all rewards. The system doesn't think you are still on P&G, rather that it knows you are now pay monthly.

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MI5
Level 94: Supreme
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You lose your rewards unfortunately so this is just the system not catching up with itself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Any credit on your P&G  sim you keep and it's tranferred to your monthly account but as advised, unfortunately you lose all rewards. The system doesn't think you are still on P&G, rather that it knows you are now pay monthly.

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Guevara
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Thanks MI5 and jonsie I thought that this was probably the case.
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jonsie
Level 94: Supreme
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Glad to help, not the answer you were wanting though I'm afraid slight_frown

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