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Not receiving texts or calls

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Anonymous
Not applicable

‎13-10-2012 08:44 - edited ‎13-10-2012 09:53

‎13-10-2012 08:44 - edited ‎13-10-2012 09:53

Following network issues I have not been receiving texts. Phone has been off all night and I have carried out the usual ie take out battery, wipe SIM card.  community manager Leonard has suggested I post my problem here.

 

I have received an email to let me know all calls to my phone are going straight to my voice mail.

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Anonymous
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In response to Anonymous

on ‎14-10-2012 15:12

on ‎14-10-2012 15:12

Thanks for your feedback Kyle however,  that setting was ok.  I needed to back up my phone and carry out a security wipe.  I was a bit nervous doing this but after restoring my data from the backup my phone is now working again.

 

Regards, Gerry

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MI5
Level 94: Supreme
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Registered:

on ‎13-10-2012 10:26

on ‎13-10-2012 10:26

Which phone are you using?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎14-10-2012 00:57

on ‎14-10-2012 00:57

If it is a BlackBerry then go to the firewall and change the settings, I had that problem once it is horrible

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Anonymous
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In response to Anonymous

on ‎14-10-2012 11:10

on ‎14-10-2012 11:10

Thanks for helping out as well, Kyle!
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Anonymous
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In response to Anonymous

on ‎14-10-2012 15:12

on ‎14-10-2012 15:12

Thanks for your feedback Kyle however,  that setting was ok.  I needed to back up my phone and carry out a security wipe.  I was a bit nervous doing this but after restoring my data from the backup my phone is now working again.

 

Regards, Gerry

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