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Huawei B311 4G Router, PayMonthly Data SIM, but SIM Registering fails

Merlodsm8
Level 1: Joiner
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Purchased Huawei 4G Router from online, new...

Have opted for £15pcm Data Only SIM, which has arrived...

Put the two together, but SIM fails to register...?

Do I need to activate the SIM with the Router's IMEI or anything?

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madasaf1sh
Level 56: Guvnor
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@Merlodsm8 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Merlodsm8
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Okay, thank you... Shall do...

Didn't think it was my fault!

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MI5
Level 94: Supreme
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Registered:

@Merlodsm8 

You may need to set the apn in the router control panel to register the O2 signal for data.

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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lewys-gp
Community Manager
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Hi, @Merlodsm8. I'm just wondering if you solved this and if so, how, please? I think it would be useful for others with similar queries in the community. Thanks.

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