cancel
Showing results for 
Search instead for 
Did you mean: 

Denim/GDR1 for Nokia Lumia - Update

Chris_K
O2 Social Media Team
O2 Social Media Team
  • 1673 Posts
  • 355 Topics
  • 151 Solutions
Registered:

Hi all,

There have many many discussions and comments here on the community about the status of this update. We've also received tweets and Facebook messages - so we know as ever, this is a highly anticipated update that all of you are waiting anxiously to receive. And we can see why - Cortana herself is worthy of an update like this.

We understand waiting for these updates can be frustrating, but with so many Lumia devices out there, it's understandably going to take Microsoft some time to ensure these updates offer a smooth and enjoyable experience for all customers.

15th Jan 2015 Update
Today, we have approved the latest Denim update for the following Lumia models:
520, 620, 625, 720 and 1320

These updates now sit with Microsoft to schedule and launch to customers. Just to ensure you're 100% in the picture here - the testing and approval process for the above devices is now complete on our end. We are in talks with Microsoft to get a more accurate ETA for release and we do still expect this to be this month, but as and when we receive any confirmations or updates i'll be sure to keep everyone updated here.

What about the others?
We understand the frustration if you have a handset other than the 5 mentioned above, but we assure you we'll work as best we can to test and approve other Denim updates as and when they reach us - that is to confirm that we have not yet received updates for any other Lumia (other than those above) to test. Again, i'll keep you updated as and when we receive other updates for testing.

19th Jan 2015 Update
What models are getting the 'full treatment' and which are just OS updates?
For the updates we have approved and sent back to Microsoft so far - that's the 520, 620, 625, 720 and 1320 - these are the newest updates to the Windows Phone operating system. They do not contain the full range of firmware updates such as the camera improvements that Denim is known for.

What updates are you waiting to receive for testing?
Okay... Deep breath! 530, 630, 635, 735, 820, 830, 920, 925, 930, 1020 & 1520

Will those be the full Denim updates?
Mostly yes, with the exception of the 820 & 920 which will receive a similar OS update to the aforementioned models.

When will you get them and when will we get to download it?
We don't currently have any ETA for receiving these from Microsoft but we'll be sure to keep you updated as and when that changes. Once we have approved the updates, we'll send them back to Microsoft to schedule it for release to customers - this typically takes 1-2 weeks after we approve.

Last words
I know waiting for these updates can be frustrating. I'd like to emphasise that we're sorting the testing out as soon as we get updates and sending them back for release - we're absolutely on the ball with these updates and will do everything we can to limit the time it will take for you to receive this, but some of the process is outside our control (eg, the update being scheduled for release to customers) and we'll do all we can to keep you in the loop.

3rd Feb Update
Denim for the 635 and 1520 are out now. Please see below for info relating to the 930 update

We’re trying to get the updates out sooner by streamlining the test and approval process. As a result, we are trusting Microsoft to test the O2 software updates for us and provide the results of the tests for us to approve, rather than us testing it, releasing back, and waiting for it to be pushed. In the case of the Lumia 930, the Cortana issue was missed by Microsoft, so we will be working together to improve the process for future updates.

Microsoft have identified the issue and have fixed it - as a result, the previous 930 update has been put on hold until it's replaced with the fixed update which we hope will go out soon, though no ETA has been provided.

6th Feb Update
Hi all, just a quick update with regards to the fixed 930 update. We've been given the heads up from Microsoft that this is scheduled to start pushing out from 6pm tonight (Friday 6th Feb). If you don't see the update immediately then don't worry - in case their servers are a bit busy, we'd suggest trying again a few hours later should you encounter any issues.

 

11th Feb Update

Hi everyone, just another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.
Other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

7th March Update

Hi everyone, just wanted to let you know that the Denim update for the Lumia 530 and 735 are now available OTA, and this should conclude all O2 devices now having Denim available to them. I know it's been a frustrating wait for many but we've done all we could to streamline the process and we're pleased the updates are now all readily available.

Hi. I'm from the Social Media Team.

Message 1 of 615
48,863 Views
614 REPLIES 614

Chris_K
O2 Social Media Team
O2 Social Media Team
  • 1673 Posts
  • 355 Topics
  • 151 Solutions
Registered:

Everybody, I'm sorry I didn't give a heads up that the Denim update for Lumia 635, 930 & 1520 would be going live last night - I received notification that this would be going live yesterday. It was a day off and I was unwell so hadn't seen it until today.

I understand many of you are unhappy around an issue with Cortana functionality being missing - please leave this with me and the device team, we'll find out what the issue is and report back.


Hi. I'm from the Social Media Team.

Message 301 of 615
3,095 Views

Anonymous
Not applicable
@chris_k...so you're admitting its a fault/issue with the update? Or something else? Either way would this have not been picked up during testing and raised with the team, after all we have been constantly told how rigorous the tests are before a release is let loose on us all
Message 302 of 615
3,075 Views

Chris_K
O2 Social Media Team
O2 Social Media Team
  • 1673 Posts
  • 355 Topics
  • 151 Solutions
Registered:

@Anonymous wrote:
@Chris_K...so you're admitting its a fault/issue with the update? Or something else? Either way would this have not been picked up during testing and raised with the team, after all we have been constantly told how rigorous the tests are before a release is let loose on us all

At this stage I can't admit to anything I'm afraid - I've alerted our device team to the tweets/comments around some Cortana functionality being missing and we're going to get it checked into to see what's what.


Hi. I'm from the Social Media Team.

Message 303 of 615
3,013 Views

FredBloggs
Level 2: Apprentice
  • 27 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I've got Hey Cortana on my O2 930... but probably cause I got it from CPW and the update came direct from MS rather than via O2. Phew another good reason for getting via CPW...
Message 304 of 615
2,999 Views

Anonymous
Not applicable
Its been picked up on now,windowscentral has began reporting on the issue
Message 305 of 615
2,996 Views

Anonymous
Not applicable
I sometimes imagine the Win Phone device team as a couple of retirees working out of a 'man shed' at the bottom of somebodies garden. Connected to the outside world by O2's ever reliable 3G
Message 306 of 615
2,991 Views

FredBloggs
Level 2: Apprentice
  • 27 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Just a thought, but I've noticed that switching off location services (in settings) switches off "Hey Cortana" - just a wild guess but have you checked that?
Message 307 of 615
2,941 Views

Anonymous
Not applicable
Yep,and still nowt
Message 308 of 615
2,917 Views

Anonymous
Not applicable

@Chris_K  I think you also need to answer my question about how the turnaround was so quick and were O2 sitting on these updates and basically misinformed us when stating "MS haven't sent them to us blah blah".  I have to ask, what else are you sitting on, will we ever get the 1020 update or are the gathering rumours true it ain't gonna happen?

Message 309 of 615
2,909 Views

Chris_K
O2 Social Media Team
O2 Social Media Team
  • 1673 Posts
  • 355 Topics
  • 151 Solutions
Registered:

@FredBloggs wrote:
Just a thought, but I've noticed that switching off location services (in settings) switches off "Hey Cortana" - just a wild guess but have you checked that?

While on the 'location' subject, for Cortana to work correctly, the region and language needs to be set to UK/English. While we're looking into this can I ask anyone without the 'Hey Cortana' feature on a 930 to try a hard reset to see if it helps? (after the hard reset you may need to enable the hey Cortana function as it may not be turned on by default)


Hi. I'm from the Social Media Team.

Message 310 of 615
2,906 Views